/* ==========================================================================
HELP.CSS — «Поддержка» и «Предложения»: центр помощи с быстрыми темами и
историей обращений, доска идей с голосованием. Общие карточки, формы и
статусы для обеих страниц.
========================================================================== */

.help-page {
  min-height: 100vh;
  background:
    radial-gradient(ellipse 60% 40% at 100% 0%, color-mix(in srgb, var(--color-primary) 11%, transparent), transparent),
    radial-gradient(ellipse 40% 30% at 0% 30%, color-mix(in srgb, #1fb774 7%, transparent), transparent),
    var(--color-bg-alt);
}

.help-page--ideas {
  background:
    radial-gradient(ellipse 60% 40% at 100% 0%, rgba(255, 201, 60, 0.13), transparent),
    radial-gradient(ellipse 40% 30% at 0% 30%, color-mix(in srgb, var(--color-primary) 9%, transparent), transparent),
    var(--color-bg-alt);
}

.help-shell {
  padding: 30px 0 80px;
}

.help-container {
  max-width: 1120px;
}

@keyframes helpIn {
  from {
    opacity: 0;
    transform: translateY(12px);
  }
}

/* ---------------- Шапка страницы ---------------- */
.help-hero {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  margin-bottom: 22px;
  animation: helpIn 0.45s cubic-bezier(0.2, 0.8, 0.2, 1) backwards;
}

.help-eyebrow {
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--color-primary);
}

.help-page--ideas .help-eyebrow {
  color: #d98e04;
}

.help-title {
  margin: 8px 0 10px;
  font-size: clamp(30px, 4.4vw, 44px);
  font-weight: 900;
  line-height: 1.08;
  letter-spacing: -0.02em;
  color: var(--color-text);
}

.help-title span {
  background: linear-gradient(90deg, #4f6bff, #8c54ff 60%, #1fb774);
  -webkit-background-clip: text;
  background-clip: text;
  color: transparent;
}

.help-page--ideas .help-title span {
  background-image: linear-gradient(90deg, #f5a623, #ff7a45 55%, #8c54ff);
}

.help-lead {
  max-width: 600px;
  font-size: 15.5px;
  line-height: 1.6;
  color: var(--color-text-muted);
}

.help-hero__art {
  display: grid;
  place-items: center;
  flex-shrink: 0;
  width: 128px;
  height: 128px;
  border-radius: 36px;
  background:
    radial-gradient(circle at 30% 25%, rgba(255, 255, 255, 0.7), transparent 55%),
    linear-gradient(145deg, color-mix(in srgb, var(--color-primary) 22%, var(--color-white)), color-mix(in srgb, #8c54ff 22%, var(--color-white)));
  box-shadow: 0 24px 50px -28px rgba(61, 90, 254, 0.8);
  transform: rotate(-6deg);
  animation: artFloat 6s ease-in-out infinite;
}

.help-page--ideas .help-hero__art {
  background:
    radial-gradient(circle at 30% 25%, rgba(255, 255, 255, 0.7), transparent 55%),
    linear-gradient(145deg, rgba(255, 226, 122, 0.55), rgba(255, 138, 92, 0.35));
  box-shadow: 0 24px 50px -28px rgba(245, 166, 35, 0.9);
}

.help-hero__art .lp-icon {
  width: 76px;
  height: 76px;
}

@keyframes artFloat {
  50% {
    transform: rotate(-2deg) translateY(-8px);
  }
}

.help-stats {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 16px;
}

.help-stats[hidden] {
  display: none;
}

.help-stat {
  display: inline-flex;
  align-items: baseline;
  gap: 6px;
  padding: 7px 14px;
  border-radius: 999px;
  border: 1px solid var(--color-border);
  background: var(--color-white);
  font-size: 13px;
  font-weight: 700;
  color: var(--color-text-muted);
}

.help-stat b {
  font-size: 17px;
  font-weight: 900;
  font-variant-numeric: tabular-nums;
  color: var(--color-text);
}

.help-stat--reviewing b {
  color: #d98e04;
}

.help-stat--accepted b {
  color: #1fb774;
}

/* ---------------- Гость ---------------- */
.help-guest {
  align-items: center;
  gap: 16px;
  padding: 20px 22px;
  border-radius: 24px;
  border: 1px solid var(--color-border);
  background: var(--color-white);
}

body.is-guest .help-page [data-auth="guest"] {
  display: flex !important;
}

.help-guest__icon {
  display: grid;
  place-items: center;
  flex-shrink: 0;
  width: 56px;
  height: 56px;
  border-radius: 18px;
  background: var(--color-primary-light);
}

.help-guest__icon .lp-icon {
  width: 36px;
  height: 36px;
}

.help-guest b {
  font-size: 16px;
  color: var(--color-text);
}

.help-guest p {
  margin-top: 2px;
  font-size: 14px;
  line-height: 1.5;
  color: var(--color-text-muted);
}

.help-guest a:not(.btn) {
  font-weight: 700;
  color: var(--color-primary);
}

.help-guest .btn {
  margin-left: auto;
  flex-shrink: 0;
}

/* ---------------- Раскладка ---------------- */
.help-layout {
  grid-template-columns: minmax(0, 1fr) 330px;
  align-items: start;
  gap: 20px;
}

.help-layout--ideas {
  grid-template-columns: 350px minmax(0, 1fr);
}

/* data-auth="user" из style.css даёт inline-flex — здесь нужна сетка. */
body.is-authed .help-page .help-layout[data-auth="user"] {
  display: grid !important;
}

.help-main {
  display: flex;
  flex-direction: column;
  gap: 14px;
  min-width: 0;
  animation: helpIn 0.45s cubic-bezier(0.2, 0.8, 0.2, 1) 0.06s backwards;
}

.help-side {
  position: sticky;
  top: 96px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  animation: helpIn 0.45s cubic-bezier(0.2, 0.8, 0.2, 1) 0.12s backwards;
}

.help-card {
  padding: 18px 20px;
  border-radius: 22px;
  border: 1px solid var(--color-border);
  background: var(--color-white);
}

.help-card__title {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 12px;
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: var(--color-text-muted);
}

.help-card__title .lp-icon {
  width: 22px;
  height: 22px;
}

/* ---------------- Форма ---------------- */
.help-form {
  display: flex;
  flex-direction: column;
  gap: 14px;
  box-shadow: 0 24px 50px -38px rgba(20, 22, 40, 0.45);
}

.help-form .help-card__title {
  margin-bottom: 0;
}

.help-form.is-sent {
  animation: formSent 1.2s ease;
}

@keyframes formSent {
  0% {
    border-color: #1fb774;
    box-shadow: 0 0 0 4px rgba(31, 183, 116, 0.25);
  }
}

.help-topics {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.help-topic {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 7px 12px 7px 8px;
  border-radius: 999px;
  border: 1px solid var(--color-border);
  background: var(--color-bg-alt);
  font-family: inherit;
  font-size: 13px;
  font-weight: 700;
  color: var(--color-text);
  cursor: pointer;
  transition: border-color 0.2s ease, background 0.2s ease, transform 0.15s ease;
}

.help-topic .lp-icon {
  width: 20px;
  height: 20px;
}

.help-topic:hover {
  border-color: var(--color-primary);
}

.help-topic:active {
  transform: scale(0.95);
}

.help-topic.is-active {
  border-color: var(--color-primary);
  background: var(--color-primary-light);
  color: var(--color-primary);
}

.help-field {
  display: flex;
  flex-direction: column;
  gap: 7px;
}

.help-field__label {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  font-size: 13px;
  font-weight: 800;
  color: var(--color-text);
}

.help-field__label em {
  font-size: 11.5px;
  font-style: normal;
  font-weight: 700;
  font-variant-numeric: tabular-nums;
  color: var(--color-text-muted);
}

.help-field input,
.help-field textarea {
  width: 100%;
  padding: 13px 14px;
  border-radius: 14px;
  border: 1.5px solid transparent;
  background: var(--color-bg-alt);
  font-family: inherit;
  font-size: 15px;
  line-height: 1.5;
  color: var(--color-text);
  transition: border-color 0.2s ease, box-shadow 0.2s ease, background-color 0.2s ease;
}

.help-field textarea {
  min-height: 130px;
  resize: vertical;
}

.help-field input:hover,
.help-field textarea:hover {
  border-color: var(--color-border);
}

.help-field input:focus,
.help-field textarea:focus {
  outline: none;
  border-color: var(--color-primary);
  background: var(--color-white);
  box-shadow: 0 0 0 4px color-mix(in srgb, var(--color-primary) 16%, transparent);
}

[data-theme="dark"] .help-field input,
[data-theme="dark"] .help-field textarea {
  border-color: var(--color-border);
}

.help-form__row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px;
}

.help-submit {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  min-width: 170px;
  height: 48px;
  padding: 0 22px;
  border: none;
  border-radius: 15px;
  font-family: inherit;
  font-size: 15px;
  font-weight: 900;
  color: #fff;
  background: linear-gradient(135deg, #3d5afe, #8c54ff);
  box-shadow: 0 4px 0 #2a3ecf, 0 14px 24px -14px rgba(61, 90, 254, 0.8);
  cursor: pointer;
  transition: transform 0.15s ease, box-shadow 0.15s ease, filter 0.2s ease;
}

.help-page--ideas .help-submit {
  background: linear-gradient(135deg, #f5a623, #ff7a45);
  box-shadow: 0 4px 0 #c46a1c, 0 14px 24px -14px rgba(245, 166, 35, 0.9);
}

.help-submit:hover {
  filter: brightness(1.07);
}

.help-submit:active {
  transform: translateY(3px);
  box-shadow: 0 1px 0 #2a3ecf;
}

.help-submit:disabled {
  opacity: 0.7;
  cursor: progress;
  transform: none;
}

.help-submit:disabled::before {
  content: "";
  width: 17px;
  height: 17px;
  border-radius: 50%;
  border: 2.5px solid rgba(255, 255, 255, 0.4);
  border-top-color: #fff;
  animation: helpSpin 0.7s linear infinite;
}

@keyframes helpSpin {
  to {
    transform: rotate(360deg);
  }
}

.help-status {
  font-size: 13.5px;
  font-weight: 700;
  color: #1fb774;
}

.help-status[data-error="true"] {
  color: #e5484d;
}

/* ---------------- Список: заголовок, фильтры, сортировка ---------------- */
.help-list-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-top: 8px;
}

.help-layout--ideas .help-list-head {
  margin-top: 0;
}

.help-subtitle {
  margin: 0;
  font-size: 21px;
  font-weight: 900;
  color: var(--color-text);
}

.help-filter {
  display: flex;
  gap: 6px;
  overflow-x: auto;
  scrollbar-width: none;
}

.help-filter::-webkit-scrollbar {
  display: none;
}

.help-filter button,
.help-sort button {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  flex-shrink: 0;
  padding: 7px 13px;
  border-radius: 999px;
  border: 1px solid var(--color-border);
  background: var(--color-white);
  font-family: inherit;
  font-size: 13px;
  font-weight: 700;
  white-space: nowrap;
  color: var(--color-text-muted);
  cursor: pointer;
  transition: background 0.2s ease, color 0.2s ease, border-color 0.2s ease;
}

.help-filter button b {
  min-width: 18px;
  padding: 0 5px;
  border-radius: 999px;
  font-size: 11.5px;
  font-weight: 800;
  text-align: center;
  color: var(--color-text);
  background: var(--color-bg-alt);
}

.help-filter button b:empty {
  display: none;
}

.help-filter button:hover,
.help-sort button:hover {
  color: var(--color-text);
}

.help-filter button.is-active {
  border-color: var(--color-primary);
  color: #fff;
  background: var(--color-primary);
}

.help-filter button.is-active b {
  color: var(--color-primary);
  background: #fff;
}

.help-sort {
  display: inline-flex;
  gap: 2px;
  padding: 3px;
  border-radius: 999px;
  border: 1px solid var(--color-border);
  background: var(--color-white);
}

.help-sort button {
  border: none;
  padding: 6px 13px;
}

.help-sort button.is-active {
  color: #fff;
  background: linear-gradient(135deg, #f5a623, #ff7a45);
}

/* ---------------- Карточки обращений и идей ---------------- */
.help-list {
  display: grid;
  gap: 10px;
}

.help-item,
.help-idea {
  --status: var(--color-primary);
  position: relative;
  padding: 16px 18px 16px 20px;
  border-radius: 20px;
  border: 1px solid var(--color-border);
  background: var(--color-white);
  overflow: hidden;
  transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.help-item::before,
.help-idea::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 4px;
  background: var(--status);
}

.help-item--answered,
.help-item--reviewing {
  --status: #eab308;
}

.help-item--closed,
.help-item--rejected {
  --status: #94a3b8;
}

.help-item--accepted {
  --status: #1fb774;
}

.help-item:hover,
.help-idea:hover {
  border-color: color-mix(in srgb, var(--status) 40%, var(--color-border));
  box-shadow: 0 16px 30px -26px rgba(20, 22, 40, 0.6);
}

.help-item__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.help-item__head h3 {
  margin: 0;
  font-size: 16px;
  font-weight: 800;
  line-height: 1.35;
  color: var(--color-text);
  overflow-wrap: anywhere;
}

.help-item__meta {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin-top: 3px;
  font-size: 12.5px;
  font-weight: 600;
  color: var(--color-text-muted);
}

.help-item__message {
  margin: 10px 0 0;
  font-size: 14.5px;
  line-height: 1.55;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  color: var(--color-text);
}

.help-item__message.is-clamped {
  display: -webkit-box;
  -webkit-line-clamp: 4;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.help-more {
  margin-top: 4px;
  padding: 0;
  border: none;
  background: none;
  font-family: inherit;
  font-size: 13px;
  font-weight: 800;
  color: var(--color-primary);
  cursor: pointer;
}

.help-badge {
  flex-shrink: 0;
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 11.5px;
  font-weight: 800;
  white-space: nowrap;
  color: var(--status);
  background: color-mix(in srgb, var(--status) 13%, transparent);
}

.help-badge--answered,
.help-badge--reviewing {
  color: #b7791f;
}

.help-mine {
  padding: 2px 9px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 800;
  color: #8c54ff;
  background: rgba(140, 84, 255, 0.12);
}

/* Шкала обращения */
.help-steps-line {
  display: flex;
  align-items: center;
  gap: 0;
  margin-top: 14px;
}

.help-step {
  position: relative;
  display: flex;
  flex: 1;
  flex-direction: column;
  align-items: flex-start;
  gap: 5px;
  font-size: 11.5px;
  font-weight: 700;
  color: var(--color-text-muted);
}

.help-step i {
  position: relative;
  z-index: 1;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  border: 2px solid var(--color-border);
  background: var(--color-white);
}

.help-step:not(:last-child)::after {
  /* линия до следующего шага */
  content: "";
  position: absolute;
  top: 5px;
  left: 12px;
  right: 0;
  height: 2px;
  background: var(--color-border);
}

.help-step.is-done {
  color: var(--color-text);
}

.help-step.is-done i {
  border-color: #1fb774;
  background: #1fb774;
}

.help-step.is-done:has(+ .help-step.is-done)::after {
  background: #1fb774;
}

/* Ответ поддержки / комментарий команды — «сообщение в чате» */
.help-reply {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  margin-top: 14px;
}

.help-reply__avatar img {
  display: block;
  width: 34px;
  height: 34px;
  border-radius: 11px;
}

.help-reply__bubble {
  flex: 1;
  min-width: 0;
  padding: 10px 14px;
  border-radius: 4px 16px 16px 16px;
  background: var(--color-primary-light);
}

.help-reply__label {
  font-size: 11.5px;
  font-weight: 800;
  letter-spacing: 0.02em;
  color: var(--color-primary);
}

.help-reply__bubble p {
  margin: 3px 0 0;
  font-size: 14px;
  line-height: 1.55;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  color: var(--color-text);
}

/* Идея: слева кнопка голоса */
.help-idea {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 14px;
}

.help-idea.is-voted {
  border-color: color-mix(in srgb, #ff7a45 35%, var(--color-border));
}

.help-vote {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 1px;
  width: 58px;
  height: 66px;
  border-radius: 16px;
  border: 1.5px solid var(--color-border);
  background: var(--color-bg-alt);
  font-family: inherit;
  color: var(--color-text-muted);
  cursor: pointer;
  transition: border-color 0.2s ease, background 0.2s ease, color 0.2s ease, transform 0.15s ease;
}

.help-vote svg {
  width: 20px;
  height: 20px;
  transition: transform 0.25s cubic-bezier(0.3, 1.6, 0.5, 1);
}

.help-vote b {
  font-size: 17px;
  font-weight: 900;
  font-variant-numeric: tabular-nums;
  color: var(--color-text);
}

.help-vote:hover {
  border-color: #ff7a45;
  color: #ff7a45;
}

.help-vote:hover svg {
  transform: translateY(-3px);
}

.help-vote:active {
  transform: scale(0.94);
}

.help-vote.is-active {
  border-color: transparent;
  color: #fff;
  background: linear-gradient(160deg, #ffb03a, #ff6a2e);
  box-shadow: 0 10px 20px -10px rgba(255, 106, 46, 0.8);
}

.help-vote.is-active b {
  color: #fff;
}

.help-vote.is-bump {
  animation: voteBump 0.45s cubic-bezier(0.3, 1.6, 0.5, 1);
}

@keyframes voteBump {
  40% {
    transform: scale(1.15);
  }
}

.help-vote:disabled {
  opacity: 0.7;
  cursor: progress;
}

.help-empty {
  padding: 26px 16px;
  border-radius: 20px;
  border: 1px dashed var(--color-border);
  text-align: center;
  font-weight: 600;
  color: var(--color-text-muted);
}

.help-empty--big {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  padding: 34px 20px;
  background: var(--color-white);
}

.help-empty--big .lp-icon {
  width: 52px;
  height: 52px;
  margin-bottom: 4px;
}

.help-empty--big b {
  font-size: 16px;
  color: var(--color-text);
}

.help-empty--big span {
  font-size: 14px;
}

/* ---------------- Боковая колонка ---------------- */
.help-steps ol {
  display: grid;
  gap: 12px;
  margin: 0;
  padding: 0;
  list-style: none;
  counter-reset: help-step;
}

.help-steps li {
  position: relative;
  display: flex;
  flex-direction: column;
  padding-left: 40px;
  counter-increment: help-step;
}

.help-steps li::before {
  content: counter(help-step);
  position: absolute;
  top: 0;
  left: 0;
  display: grid;
  place-items: center;
  width: 28px;
  height: 28px;
  border-radius: 10px;
  font-size: 13px;
  font-weight: 900;
  color: var(--color-primary);
  background: var(--color-primary-light);
}

.help-steps b {
  font-size: 14px;
  color: var(--color-text);
}

.help-steps small {
  font-size: 12.5px;
  line-height: 1.4;
  color: var(--color-text-muted);
}

.help-contacts {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.help-contacts .help-card__title {
  margin-bottom: 6px;
}

.help-contact {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 8px;
  margin: 0 -8px;
  border-radius: 14px;
  text-decoration: none;
  transition: background 0.2s ease;
}

.help-contact:hover {
  background: var(--color-bg-alt);
}

.help-contact__icon {
  display: grid;
  place-items: center;
  flex-shrink: 0;
  width: 38px;
  height: 38px;
  border-radius: 12px;
  color: var(--color-primary);
  background: var(--color-primary-light);
}

.help-contact__icon svg {
  width: 18px;
  height: 18px;
}

.help-contact span:last-child {
  display: flex;
  flex-direction: column;
  min-width: 0;
}

.help-contact b {
  font-size: 14px;
  color: var(--color-text);
  overflow-wrap: anywhere;
}

.help-contact small {
  font-size: 12px;
  color: var(--color-text-muted);
}

.help-crosslink {
  display: flex;
  align-items: center;
  gap: 12px;
  text-decoration: none;
  transition: transform 0.2s ease, border-color 0.2s ease;
}

.help-crosslink:hover {
  transform: translateY(-2px);
  border-color: color-mix(in srgb, var(--color-primary) 40%, var(--color-border));
}

.help-crosslink .lp-icon {
  flex-shrink: 0;
  width: 40px;
  height: 40px;
}

.help-crosslink span {
  display: flex;
  flex-direction: column;
}

.help-crosslink b {
  font-size: 14px;
  color: var(--color-text);
}

.help-crosslink small {
  font-size: 12.5px;
  line-height: 1.4;
  color: var(--color-text-muted);
}

/* ---------------- Планшет ---------------- */
@media (max-width: 960px) {
  .help-layout,
  .help-layout--ideas {
    grid-template-columns: 1fr;
  }

  .help-side {
    position: static;
  }

  .help-hero__art {
    width: 96px;
    height: 96px;
    border-radius: 28px;
  }

  .help-hero__art .lp-icon {
    width: 58px;
    height: 58px;
  }
}

/* ---------------- Телефон ---------------- */
@media (max-width: 620px) {
  .help-shell {
    padding-top: 18px;
  }

  .help-hero {
    align-items: flex-start;
  }

  .help-hero__art {
    display: none;
  }

  .help-title {
    font-size: 30px;
  }

  .help-lead {
    font-size: 14.5px;
  }

  .help-guest {
    flex-direction: column;
    align-items: flex-start;
  }

  .help-guest .btn {
    margin-left: 0;
  }

  .help-card {
    padding: 16px;
    border-radius: 20px;
  }

  /* 16px — чтобы iPhone не приближал страницу при фокусе. */
  .help-field input,
  .help-field textarea {
    font-size: 16px;
  }

  .help-submit {
    flex: 1;
  }

  .help-list-head {
    align-items: flex-start;
  }

  .help-filter {
    margin: 0 -16px;
    padding: 0 16px;
  }

  .help-item,
  .help-idea {
    padding: 14px 14px 14px 18px;
  }

  .help-idea {
    gap: 12px;
  }

  .help-vote {
    width: 50px;
    height: 58px;
    border-radius: 14px;
  }

  .help-item__head {
    flex-direction: column;
    gap: 6px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .help-hero,
  .help-main,
  .help-side,
  .help-hero__art,
  .help-form.is-sent,
  .help-vote.is-bump {
    animation: none !important;
  }
}